Rules for the implementation of a tour voucher
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Tourists shall follow the instructions of a group leader during the entire route.
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If you take children with you, do not leave them unattended for a moment! Left alone, children often get in dangerous situations.
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When being on a bus/boat, smoking and alcohol drinking are prohibited. The time and place of sanitary stops is determined by a group leader.
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Do not move away from your group without the notification of a leader. Remember that you are on a group tour and must be in the group, in full view of a leader, and follow the general program. If you need any “special” conditions and a program, it makes sense to gather “your own” group or go on an individual tour at an individual price.
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Alcohol is prohibited on a route. Remember that a person in a state of alcoholic intoxication becomes more naked to dangerous situations, and then some minor nuisance can become critical.
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In the event of an accident, immediately report to your group leader in order to take prompt intervention in solving this problem.
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Accident insurance is not included in the price of excursion voucher (unless otherwise specified in a tour program). You can arrange the life insurance on your own in any insurance company of the city or through our travel agency. The cost of insurance is from 10 to 100 rubles per person depending on the amount insured.
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CANCELLATION OF A WEEKEND TOUR is possible for any reason until Friday before 12:00 a.m. (on holidays, 3 days before departure), unless otherwise specified in a program of a particular tour! If you have not notified that you will not be able to get on a route before the specified time, your money will be refunded less the actual costs incurred by the travel agency (costs may reach 100% of tour cost).
CANCELLATION OF A TOUR to RESERVES and MULTI-DAY TOURS is provided for in a tour agreement. -
WEATHER. Many nature tours are weather-dependent, and travel agency employees always monitor the weather in the places of rest of our groups, but we are not able to sell you the “sun”... The decision to release a group on a route or cancel a tour is always well-considered. We ask our tourists to be prepared for change in the weather, in particular, wear the warmest clothes, have spare socks, mittens and shoes. A tourist can monitor the weather by himself using the sources of information that he trusts, and make his independent decision to take a tour or not focusing on his own personal criteria of comfort and safety. At the same time, always being guided by paragraph 8 of these Rules.
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You purchase a voucher for a group tour. The tour cost is based on the assumption that there will be at least 20 persons in a group. If a group consists of less number of persons, then the travel agency notifies its tourists by phone 1 day before the tour and refunds money for the tour. To make a tour arranged, you can invite your friends, employees, relatives and other people you like. It is possible to organize individual tours that will be intended specially for you, at a convenient time for you, but the price of such tours is higher; you can always contact to our managers for more details.
If you purchase a voucher not only for yourself, but also for a “team of comrades”, do not forget to deliver ALL required travel information to your fellow travelers in order to exclude any “surprises” for them along the route! Remember that you not just pay money for them, but also get answers to all their questions! -
When purchasing a tour, you shall give your consent to the processing of personal data (surname, name, patronymic, mobile phone number) in order to perform this service (as required by Federal Law No. 152-FZ dated 27.07.2006). Besides, you shall give your consent to receive SMS notifications of advertising and informational nature from Five Stars Travel Company.
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A day before your tour, between 04:00 p.m. and 07:00 p.m., an SMS message will be sent to your mobile phone stating: the time when you need to be at a bus stop, bus number, name and mobile phone of your group leader! If you have not received a message before 07:00 p.m., call the company back to get information! The office is open till 08:00 p.m.! On Saturdays and holidays, SMS messages are sent till 02:00 p.m., the office is open till 03:00 p.m.! If you do not read SMS messages, notify your manager about it when purchasing a tour and they will make a call to you!
Remember that we are your friends and only through our joint efforts we can make your vacation safe and memorable!